Accessibility

We are committed to meeting the needs of all our visitors, regardless of their circumstances. We are always happy to discuss any requirements you may have to make your visit more enjoyable. Where we cannot accommodate your wishes, we will endeavour to provide suitable options.

Communication needs

Offer multiple options for booking - web, email, phone
Offer a range of contact methods for receiving complaints
Have accessibility information and photos, including of a floor plan emailed on request
Advise our chefs of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Provide assistance with booking arrangements

People with special needs

Offer multiple options for booking - web, email, phone
Offer a range of contact methods for receiving complaints
Have accessibility information and photos, including of a floor plan by email on request
Advise our chefs of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Provide assistance with booking arrangements

Vision Needs

Please provide details of the facilities and services offered
Have Braille and tactile signage
Provide information in large print
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Have handrails in the toilet

Access Needs

Offer multiple options for booking - web, email, phone
Offer a range of contact methods for receiving complaints (in person, phone or email)
Staff are trained in disability awareness
Website meets WCAG 2.0 accessibility standards
Provide assistance with booking arrangements

Physical Need - High support NDIS

Caters for people with high support needs who travel with a support person.

Hearing Needs

Caters for people who are deaf or have hearing loss.
Staffs are aware of communicating with people who are deaf or have hearing loss
We support Auslan translater

Physical Needs - Wheelchair

Have step free pathways
Display a contact number (accessible height is 900mm-1100 mm)
Have a step free main entrance to the building
Have doorways which are easy to open and have lever handles
Have an accessible public toilet which is unlocked